Returns and refunds
Draft: this page is waiting for legal review and may change.
If something isn't right with your order, we'll help.
Returning an item
You can ask to return an item within 14 days of its delivery. Contact us with your order number, the item and the reason, and we'll tell you what happens next and arrange the return with the brand.
Some items can't be returned, for example for reasons of hygiene or because they are food.
Faulty or wrong items
If an item arrives faulty, damaged, or isn't what you ordered, contact us straight away and include a photo if you can.
Refunds
Once a return is agreed, we refund the item's price. If you paid by card, the money goes back to your card. Otherwise we agree with you how to send it, for example by bank transfer, InstaPay or a mobile wallet. We email you when your refund has been sent.
Last updated 10 Nov 2026