Privacy policy
Draft: this page is waiting for legal review and may change.
The Merch & Co runs this online store, where independent Egyptian brands sell their products. This policy explains what personal information we collect when you use the store, why, and who we share it with.
What we collect
- Your account: your name, email address and mobile number, and your password, which is kept only in a form that can't be read back.
- Your orders: what you ordered, the delivery addresses you save, and how you paid.
- Your bag and saved items, so they're there on any device you sign in on.
- Searches that find nothing, without anything that says who searched, so we can see what customers look for.
We don't receive your card number: card payments are made on our payment provider's page.
Why we use it
- To take your orders, deliver them, and help with them, including refunds.
- To email you about your orders and your account.
- To keep the store secure and working.
We don't sell your information, and we don't use advertising or tracking cookies.
Who we share it with
- The brand you order from sees your name, your governorate and the items you ordered from it. It never sees your phone number or your street address.
- Our courier receives your name, mobile number and delivery address, to deliver your parcel.
- Our payment provider handles card payments.
- Companies that run the store for us, for hosting, our database (kept in Germany) and sending email.
Each may use your information only to provide its service.
Cookies and storage on your device
We use one cookie to keep you signed in, and another that only tells the store someone is signed in. Your bag and saved items are kept in your browser's storage. We don't use cookies for advertising or analytics.
How long we keep it
We keep your account for as long as you have it, and order records for as long as we need them for accounting and the law.
Your choices
You can see and change your details and addresses in your account. To ask for a copy of your information, or for your account to be deleted, contact us.
Changes to this policy
If we change this policy, we'll update this page and its date.
Last updated 10 Nov 2026