Terms of use
Draft: this page is waiting for legal review and may change.
These terms apply when you use The Merch & Co's store and when you place an order. By placing an order you agree to them.
Who sells to you
Products on The Merch & Co are designed or made, and sold, by independent brands. The Merch & Co runs the store, takes payment and arranges delivery on their behalf.
Your account
Keep your password to yourself. Orders placed from your account are your responsibility. Give a correct name, mobile number and delivery address, so your order can reach you.
Prices and payment
Prices are in Egyptian pounds. Before you place an order you see the total you'll pay, including delivery and the service fee. If a price or stock changes while you check out, we ask you to check the new total before your order is placed.
Your order
Each brand confirms its part of your order by accepting it. If a brand can't send an item, that part of your order is cancelled and you don't pay for it.
Delivery, returns and refunds
How delivery works is explained on Delivery, and returns and refunds on Returns and refunds.
Product information
Brands describe and photograph their own products, and our team checks each one before it goes on sale. Colours can look slightly different on different screens.
Using the store
Don't misuse the store: for example, don't try to get into other people's accounts or interfere with how the store works.
The law
These terms are governed by the laws of the Arab Republic of Egypt.
Questions
Questions about these terms? Contact us.
Last updated 10 Nov 2026