Help
Answers to the questions we hear most. Can't find yours? Contact us.
Ordering
Do I need an account? You can browse and fill your bag without one. To check out, you open an account with your name, email address, password and mobile number, so we can keep you updated about your order.
Can I order from several brands at once? Yes. Your bag holds items from any number of brands, and you pay for them in one checkout.
Where can I see my order? Sign in and open your orders. Each order shows every brand's part, where it is, and its tracking number once the courier has it. We also email you as each part moves.
Delivery
Who delivers my order? Our courier collects each brand's part of your order and brings it to you. If you order from more than one brand, your items arrive as separate parcels, sometimes on different days.
How much does delivery cost? It depends on your governorate and is charged for each parcel. You see it, included in your subtotal, before you place your order. Delivery lists where we deliver, the fees and how long delivery usually takes.
Payment
How can I pay? In cash when each parcel arrives, or online by card when it's offered at checkout. Card payments are made on our payment provider's secure page: we never see or keep your card number.
What is the service fee? A fee per order, charged by The Merch & Co. You see it at checkout before you place your order.
Changes, cancellations and returns
Can I change or cancel my order? Contact us as soon as you can, with your order number. The sooner we hear from you, the more likely we can change it before the brand packs it.
How do I return something? See returns and refunds.
Your account
I forgot my password. Use forgot your password and we'll email you a link to choose a new one.
How do you use my information? See our privacy policy.
Last updated 10 Nov 2026